At Endurance, our global claims team is an integral component of the underwriting process. Dedicated claims representatives are assigned to each account at the start of the underwriting partnership, before a claim is reported. We believe this approach is critical not only to ensure efficient and responsive claims processing for each client, but also to provide valuable insights to our clients and underwriters on trends and emerging risks to support pricing, reserving and risk management initiatives.
Experienced and Dedicated Claims Professionals
Endurance’s Chief Claims Officer, James Engel is responsible for the overall strategic direction of the company’s global claims operation and, together with our experienced claims team, ensures that our Claims function meets the highest standards of service and operational excellence. Our seasoned professionals are aligned with each of Endurance's specialty product lines and geographies and consistently employ best practice standards. As needed, we partner with specialized claims consultants to ensure that no matter how complex our client's claim may be, the proper technical expertise is employed to analyze and resolve the loss.
Value Added Client Services
In addition to providing timely and high-quality claims management, our claims team offers advisory services to our business partners. Periodic claims reviews of our reinsurance clients provide valuable feedback including independent claims analyses, perspectives on mutual reserving philosophies, recommendations on third-party consultants and attorneys and suggestions to improve loss notification processes. The team offers tailored claims and legal research and provides operational reviews to our clients resulting in observations and recommendations on their claims department organization, staffing, processes and technology.